NV Hair Extensions Terms & Conditions
CONSULTATION APPOINTMENTS
Every client must attend a consultation appointment. This is required so that we can discuss your hair extension requirements, fill in a consultation form and also so that I can obtain a colour match and give you a quote. By signing the consultation form, you are in agreement to having read and agree to the following terms and conditions.
Please note that All quotes are only valid for 1 month from the date of the consultation.
Please arrive to your consultation with freshly washed hair which is product free and down and straightened. Please also ensure that your hair is the desired colour so that we can obtain a colour match during the consultation appointment.
CANCELLATIONS, NON-REFUNDABLE BOOKING FEES AND NO-SHOWS
Consultations and refit appointments require a non-refundable booking fee. This will go towards the final balance of your service(s).
If you do not arrive for your appointment or cancel/re-schedule within less than 48 hours of the start of your appointment, your full booking fee will be retained by the salon.
If you know you are unable to attend your appointment, please let us know as early as possible so we can re-schedule your appointment, transferring your booking fee if outside of our cancellation policy above
(at our own discretion)
(Please note, hair extension booking fees will not be refunded in the case of full cancellation)
We reserve the right to ask for payment in full before another booking will be made. If this is done, this amount will be treated the same as a booking fee and will be retained in full upon late cancellation or no-show.
If no booking fee is taken and you cancel within 24 hours, we reserve the right to ask for a late cancellation charge of 50% of the total appointment cost, then payment in full in advance to book any future appointments.
If you do not show for your appointment and have not contacted us, we reserve the right to refuse any future bookings.
LATENESS
Please let us know if you are going to be late for your appointment. We can usually allow for a few minutes, however we may have clients booked in straight after your appointment, So if you are more than 15 minutes late, we may need to cancel your appointment and the above cancellation terms will apply.
If you are late to your appointment, your appointment time will not be extended to account for this. Payment for the whole appointment time will still be charged.
CHANGE TO SERVICES
If you wish to change a service which has been booked in, please contact us as soon as possible. If changes are made within less than 48 hours notice, you will be liable to pay the full cost of the original service (if the original service is at a higher cost than the change in service)
COMPLAINTS AND FEEDBACK
Our priority is for you to be completely satisfied with the service you receive from us. We run a professional business so we aim to deliver the highest standards in everything we do. Complaints are rare but we take them very seriously, so we have a complaints policy and process which we follow to make sure that things are put right where needed and we can learn from your feedback.
If you are not happy with the service you receive, please tell us before you leave the salon, or within 48 hours. We will listen to your feedback and ask any necessary questions to understand your complaint, It is very important that you answer these questions truthfully. We aim to resolve any complaints within 8 weeks. If you have already left the salon, do not go to another salon as we have the right to see/listen to exactly what issues your are experiencing and have the chance to help resolve and rectify this for you. If you alter your service/treatment elsewhere or remove your hair extensions, our service to you becomes void and we will not be able to rectify any problems and will be unable to offer any sort of resolution.
MAINTENANCE APPOINTMENTS
After you have had your hair fitting, it is essential that you stick to your maintenance appointments as recommended. This is a very important part of wearing your extensions – to help look after your new hair and protect your natural hair from damage. To book a maintenance appointment we recommend booking this appointment at least 3 weeks before your appointment is due to avoid any disappointment’s as we get booked up in advance. It is the clients responsibility to book and keep up to date with their maintenance and removal appointments. To book an appointment please contact us on 07572 555713 or via facebook/instagram. The above terms and conditions in relation to cancellations, non refundable booking fees and no shows applies.
PREPARATION
Prior to your extension appointment/maintenance, it is very important that your hair is washed with a clarifying shampoo on the MORNING you’re having your extensions fitted. your hair must be product free and straightened. If your hair has not been washed correctly as advised and your hair is not oil/product free, we may not be able to fit your extensions and a new appointment will have to be made, resulting in the loss of deposit. This is very important as extensions will not adhere correctly to oily hair and may slip out after fitting, which we cannot be held responsible for.
REMOVALS
You are required to return to the salon to have your extensions removed by us to ensure your natural hair stays in good condition; no responsibility will be accepted for any damages if extensions are removed by yourself, another salon or third party. We also require you to have your extensions taken out in the correct timescale given for the method you have fitted. No responsibility will be accepted for any damage caused beyond the recommended removal period.
AFTERCARE PRODUCTS AND AFTERCARE
We advise using our recommended products which are specially designed for hair extensions. Our recommended products are typically sulphate and paraben-free and work very well to keep your extensions in tip top condition. Failure to use these products could result in your hair extensions drying out/problems arising with slippage, bonds crumbling or deteriorating of your extensions. It is also extremely important to follow the full aftercare which we provide. We will not be held responsible for any issues which may arise when the correct aftercare products have not been purchases or should you fail to follow the correct aftercare advice.
COLOURING/PROCESSING OF YOUR EXTENSIONS
Colouring/toning/silver and purple shampoo/perming (or other chemical processing) of your hair extensions is done so at your own risk. No responsibility is accepted for deterioration of your extensions, hair or bonds if you or a third party colours or processes them.
Although the hair we use is human hair, it is strongly advised that you do not colour/tone or perm them as they have already gone thorough a colouring process during manufacturing and therefore it would be impossible to ensure the correct outcome if further colouring is done. We accept no liability should you/or a third party decide to colour/tone or chemically process your hair extensions.
COLOURING YOUR NATURAL HAIR AFTER A COLOUR MATCH
If you have altered your own hair colour after your colour match has been carried out and the hair extensions have been ordered, you will be liable for additional costs incurred, such as exchanging hair or if hair can not be returned due to the suppliers returning policies, you will not be refunded and you will be liable for the costs of purchasing new hair. With most ranges, the hair is ordered specifically for your colour match and is non-refundable. You will then need to order new hair to match your new colour and will not be given a refund or exchange on the original batch.
SERVICES BY OTHERS
If you have your extensions altered/cut/blended/ topped up/coloured or removed or refitted by anyone other than our salon, no responsibility will be accepted for any problems which may arising due to this.
HOLIDAY HAIR
We do not advise you wear your hair extensions abroad and we can not be held responsible for any damage/discolouration/deterioration of your extensions while you’re on holiday. If you do decide to wear hair extensions abroad, this is done so at your own risk. In this instance, We would advise you go on holiday with an old set of extensions to prevent your new hair drying out in hot climates. Very rarely, with blonde extensions, the hair can turn an orange colour. This is caused by some hotels having very hard water, which has a high oxide content and results in the blonde hair changing colour. Sun/Sea, sun cream and chlorine can all have an effect on your hair extensions and can change the condition and colour of your extensions. We do sell Malibu C sachets which can often pull out the orange tone and return the hair back to normal (this happens on only a small amount of clients) but Please understand the risks before deciding on your new set if you’re going on holiday.
ANY PROBLEMS ARISING
Should a problem arise, you must come into the salon within 48 hours of the issue arising to allow me to have a look in person and rectify any issues. It is extremely important that all clients are satisfied and happy and I will do my utmost to resolve any problems. Please do not seek advise from a third party before allowing us to see you in person and rectify the issue, otherwise our service to your will be void and we will not be able to help resolve any issues moving forward.
Every client must attend a consultation appointment. This is required so that we can discuss your hair extension requirements, fill in a consultation form and also so that I can obtain a colour match and give you a quote. By signing the consultation form, you are in agreement to having read and agree to the following terms and conditions.
Please note that All quotes are only valid for 1 month from the date of the consultation.
Please arrive to your consultation with freshly washed hair which is product free and down and straightened. Please also ensure that your hair is the desired colour so that we can obtain a colour match during the consultation appointment.
CANCELLATIONS, NON-REFUNDABLE BOOKING FEES AND NO-SHOWS
Consultations and refit appointments require a non-refundable booking fee. This will go towards the final balance of your service(s).
If you do not arrive for your appointment or cancel/re-schedule within less than 48 hours of the start of your appointment, your full booking fee will be retained by the salon.
If you know you are unable to attend your appointment, please let us know as early as possible so we can re-schedule your appointment, transferring your booking fee if outside of our cancellation policy above
(at our own discretion)
(Please note, hair extension booking fees will not be refunded in the case of full cancellation)
We reserve the right to ask for payment in full before another booking will be made. If this is done, this amount will be treated the same as a booking fee and will be retained in full upon late cancellation or no-show.
If no booking fee is taken and you cancel within 24 hours, we reserve the right to ask for a late cancellation charge of 50% of the total appointment cost, then payment in full in advance to book any future appointments.
If you do not show for your appointment and have not contacted us, we reserve the right to refuse any future bookings.
LATENESS
Please let us know if you are going to be late for your appointment. We can usually allow for a few minutes, however we may have clients booked in straight after your appointment, So if you are more than 15 minutes late, we may need to cancel your appointment and the above cancellation terms will apply.
If you are late to your appointment, your appointment time will not be extended to account for this. Payment for the whole appointment time will still be charged.
CHANGE TO SERVICES
If you wish to change a service which has been booked in, please contact us as soon as possible. If changes are made within less than 48 hours notice, you will be liable to pay the full cost of the original service (if the original service is at a higher cost than the change in service)
COMPLAINTS AND FEEDBACK
Our priority is for you to be completely satisfied with the service you receive from us. We run a professional business so we aim to deliver the highest standards in everything we do. Complaints are rare but we take them very seriously, so we have a complaints policy and process which we follow to make sure that things are put right where needed and we can learn from your feedback.
If you are not happy with the service you receive, please tell us before you leave the salon, or within 48 hours. We will listen to your feedback and ask any necessary questions to understand your complaint, It is very important that you answer these questions truthfully. We aim to resolve any complaints within 8 weeks. If you have already left the salon, do not go to another salon as we have the right to see/listen to exactly what issues your are experiencing and have the chance to help resolve and rectify this for you. If you alter your service/treatment elsewhere or remove your hair extensions, our service to you becomes void and we will not be able to rectify any problems and will be unable to offer any sort of resolution.
MAINTENANCE APPOINTMENTS
After you have had your hair fitting, it is essential that you stick to your maintenance appointments as recommended. This is a very important part of wearing your extensions – to help look after your new hair and protect your natural hair from damage. To book a maintenance appointment we recommend booking this appointment at least 3 weeks before your appointment is due to avoid any disappointment’s as we get booked up in advance. It is the clients responsibility to book and keep up to date with their maintenance and removal appointments. To book an appointment please contact us on 07572 555713 or via facebook/instagram. The above terms and conditions in relation to cancellations, non refundable booking fees and no shows applies.
PREPARATION
Prior to your extension appointment/maintenance, it is very important that your hair is washed with a clarifying shampoo on the MORNING you’re having your extensions fitted. your hair must be product free and straightened. If your hair has not been washed correctly as advised and your hair is not oil/product free, we may not be able to fit your extensions and a new appointment will have to be made, resulting in the loss of deposit. This is very important as extensions will not adhere correctly to oily hair and may slip out after fitting, which we cannot be held responsible for.
REMOVALS
You are required to return to the salon to have your extensions removed by us to ensure your natural hair stays in good condition; no responsibility will be accepted for any damages if extensions are removed by yourself, another salon or third party. We also require you to have your extensions taken out in the correct timescale given for the method you have fitted. No responsibility will be accepted for any damage caused beyond the recommended removal period.
AFTERCARE PRODUCTS AND AFTERCARE
We advise using our recommended products which are specially designed for hair extensions. Our recommended products are typically sulphate and paraben-free and work very well to keep your extensions in tip top condition. Failure to use these products could result in your hair extensions drying out/problems arising with slippage, bonds crumbling or deteriorating of your extensions. It is also extremely important to follow the full aftercare which we provide. We will not be held responsible for any issues which may arise when the correct aftercare products have not been purchases or should you fail to follow the correct aftercare advice.
COLOURING/PROCESSING OF YOUR EXTENSIONS
Colouring/toning/silver and purple shampoo/perming (or other chemical processing) of your hair extensions is done so at your own risk. No responsibility is accepted for deterioration of your extensions, hair or bonds if you or a third party colours or processes them.
Although the hair we use is human hair, it is strongly advised that you do not colour/tone or perm them as they have already gone thorough a colouring process during manufacturing and therefore it would be impossible to ensure the correct outcome if further colouring is done. We accept no liability should you/or a third party decide to colour/tone or chemically process your hair extensions.
COLOURING YOUR NATURAL HAIR AFTER A COLOUR MATCH
If you have altered your own hair colour after your colour match has been carried out and the hair extensions have been ordered, you will be liable for additional costs incurred, such as exchanging hair or if hair can not be returned due to the suppliers returning policies, you will not be refunded and you will be liable for the costs of purchasing new hair. With most ranges, the hair is ordered specifically for your colour match and is non-refundable. You will then need to order new hair to match your new colour and will not be given a refund or exchange on the original batch.
SERVICES BY OTHERS
If you have your extensions altered/cut/blended/ topped up/coloured or removed or refitted by anyone other than our salon, no responsibility will be accepted for any problems which may arising due to this.
HOLIDAY HAIR
We do not advise you wear your hair extensions abroad and we can not be held responsible for any damage/discolouration/deterioration of your extensions while you’re on holiday. If you do decide to wear hair extensions abroad, this is done so at your own risk. In this instance, We would advise you go on holiday with an old set of extensions to prevent your new hair drying out in hot climates. Very rarely, with blonde extensions, the hair can turn an orange colour. This is caused by some hotels having very hard water, which has a high oxide content and results in the blonde hair changing colour. Sun/Sea, sun cream and chlorine can all have an effect on your hair extensions and can change the condition and colour of your extensions. We do sell Malibu C sachets which can often pull out the orange tone and return the hair back to normal (this happens on only a small amount of clients) but Please understand the risks before deciding on your new set if you’re going on holiday.
ANY PROBLEMS ARISING
Should a problem arise, you must come into the salon within 48 hours of the issue arising to allow me to have a look in person and rectify any issues. It is extremely important that all clients are satisfied and happy and I will do my utmost to resolve any problems. Please do not seek advise from a third party before allowing us to see you in person and rectify the issue, otherwise our service to your will be void and we will not be able to help resolve any issues moving forward.